Madeira Airport Transfers FAQ

"You will always be welcome!"

What happens when I make a reservation?
Once you complete your booking, the details of the booking are sent electronically to our office who will make the appropriate arrangements as per your request.
What does the price include?
A one-way price will include a single journey, either from your arrival airport, to your accommodation or from your accommodation to your departure airport. A return booking includes both the arrival and departure transfer from airport to accommodation upon arrival and from accommodation to airport on departure. Unless stated otherwise, individual transport will accommodate up to 3 passengers.
Do infants count?
Most sedan cars can carry up to 3 passengers as stated above. For private transfers infants and children do count as one person. On shuttle transfers there will be charge 50% for children from 0-12 years of age. Laws are different in many countries relating to the use of child seats for infants and children. We strongly recommend parents take their own child seats to ensure adequate safety in foreign countries and to comply with local legislation. As with car rental policy it is also the parent's responsibility to fit the seat. Most airlines do not charge for the carriage of child seats and pushchairs. We do not always have the facility locally to provide infant or child seats in our vehicles.
How do I collect my transfer upon arrival?
After collecting the luggage, you go to the arrivals hall where our representative will be there with your name in a paper or tablet. If for any reason you cannot find your vehicle upon arrival, then call the number listed on your booking confirmation, where our local representatives will be more than happy to assist you.
And on Departure?
You will be collected from the hotel/accommodation reception. We recommend that you arrive at the airport a minimum of 2hours before departure time. We accept no responsibility for missed flights due to clients not booking the transfers with enough time to spare. In the event of any flight changes, we insist that you reconfirm your return transfers with our office, 48 hours before departure.
Transfer times?
The times quoted are the standard journey times on a normal day. These times may alter slightly in high season when there is more traffic or road works affect the direct route of the journey. You will be notified if there is any anticipated delay to your journey.
What happens if my outbound flight is delayed?
Your driver will be informed and collect you at the new time.
What if my flight is cancelled?
If your flight is cancelled please call the emergency number, which you can find on your booking confirmation. By advising us of the flight cancellation and any new details of your arrival, we will be able to reschedule your transfer. Please note extra costs may apply should the new arrival time attract night rate charges or there has been an airport change.
What if I'm travelling with a Wheelchair?
If you are travelling with a wheelchair collapsible or non-collapsible please email us via This email address is being protected from spambots. You need JavaScript enabled to view it. prior to booking to ensure the appropriate vehicle can be provided.
How much luggage can I take?
Most sedan cars are able to accommodate a suitcase and piece of hand luggage per person. (Up to 3 passengers per car, children and babies count, select your required resort for full details of sedan car & minibus capacity). If you are travelling with excess luggage for example pushchairs, wheelchairs, golf clubs, skis or any other out of the ordinary items, it is imperative we are made aware as extra charges may be applicable. Failure to do so will result in additional charges incurred by the passengers locally. To do so please email us via This email address is being protected from spambots. You need JavaScript enabled to view it.
Do I need to tip the driver?
The price paid does not include a tip. As is standard across the globe these days if you feel your driver has been friendly and courteous, then a tip is the norm.
What happens if my holiday details change prior to departure?
If your details change prior to departure simply contact us, and your details will be amended. You will be responsible for any increase in the transfer price if the new resort/hotel is further away from the airport.
What happens if I cancel my holiday?
You may cancel your booking at any time and cancellation charges may apply. To cancel your booking simply contact us by phone +351 919 269 612 or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.
Madeiralimo Travel Agency, hold full public liability insurance as do all suppliers.
What is your policy on drunken/abusive behaviour?
We reserve the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to be abusive and could pose a threat to the driver, the vehicle or the other passenger(s).
Will my shuttle transfer take me straight to my hotel entrance?
Whilst we endeavour to operate a door-to-door service with our transfers, on some occasions this may not be possible where a shuttle transfer has been booked. Where it is not physically possible for us to access certain hotels & apartments, due to their location i.e. Old Town, Beachfront & local festivities, we will always ensure you are taken to the nearest drop off point. We will not be responsible for payment of local taxis. Shuttle Transfers also operate to private homes or timeshare apartments.
What is your smoking policy?
We operate a complete non smoking policy in all vehicles used.
What is included in the limousine service?
If you want more than a standard taxi you can upgrade your vehicle by booking our Limousine Service at relatively little extra cost. Through upgrading you'll benefit from a more spacious vehicle to provide absolute comfort for your transfer and you'll receive a bottle of water on arrival. You will be met by your own personal driver on arrival and escorted to your waiting vehicle for a comfortable and efficient transfer.
Is a shuttle transfer a minibus or a coach?
Our shuttles are usually a minibus type vehicle which is shared with a number of other passengers, rather than a coach. However, this is dependent on the type of vehicle that is available at the time as well as the volume of passengers that have booked onto the same transfer.
Madeira Limo
Our Location

Rua Tenente Coronel Sarmento nº 59

9000-020 Funchal
Madeira - Portugal

Contact Us

Office: +351 291 092 320
Mobile: +351 913 743 081
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Registration number is RNAVT 4009

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