Madeira Airport Transfers FAQ

Once you complete your booking, the details of the booking are sent electronically to our office who will make the appropriate arrangements as per your request.

A one-way price will include a single journey, either from your arrival airport, to your accommodation or from your accommodation to your departure airport. A return booking includes both the arrival and departure transfer from airport to accommodation upon arrival and from accommodation to airport on departure. Unless stated otherwise, individual transport will accommodate up to 3 passengers.

Most sedan cars can carry up to 3 passengers as stated above. For private transfers infants and children do count as one person. On shuttle transfers there will be charge 50% for children from 0-12 years of age. Laws are different in many countries relating to the use of child seats for infants and children. We strongly recommend parents take their own child seats to ensure adequate safety in foreign countries and to comply with local legislation. As with car rental policy it is also the parent's responsibility to fit the seat. Most airlines do not charge for the carriage of child seats and pushchairs. We do not always have the facility locally to provide infant or child seats in our vehicles.

After collecting the luggage, you go to the arrivals hall where our representative will be there with your name in a paper or tablet. If for any reason you cannot find your vehicle upon arrival, then call the number listed on your booking confirmation, where our local representatives will be more than happy to assist you.

You will be collected from the hotel/accommodation reception. We recommend that you arrive at the airport a minimum of 2hours before departure time. We accept no responsibility for missed flights due to clients not booking the transfers with enough time to spare. In the event of any flight changes, we insist that you reconfirm your return transfers with our office, 48 hours before departure.

The times quoted are the standard journey times on a normal day. These times may alter slightly in high season when there is more traffic or road works affect the direct route of the journey. You will be notified if there is any anticipated delay to your journey.

Your driver will be informed and collect you at the new time.

If your flight is cancelled please call the emergency number, which you can find on your booking confirmation. By advising us of the flight cancellation and any new details of your arrival, we will be able to reschedule your transfer. Please note extra costs may apply should the new arrival time attract night rate charges or there has been an airport change.

If you are travelling with a wheelchair collapsible or non-collapsible please email us via This email address is being protected from spambots. You need JavaScript enabled to view it. prior to booking to ensure the appropriate vehicle can be provided.

Most sedan cars are able to accommodate a suitcase and piece of hand luggage per person. (Up to 3 passengers per car, children and babies count, select your required resort for full details of sedan car & minibus capacity). If you are travelling with excess luggage for example pushchairs, wheelchairs, golf clubs, skis or any other out of the ordinary items, it is imperative we are made aware as extra charges may be applicable. Failure to do so will result in additional charges incurred by the passengers locally. To do so please email us via This email address is being protected from spambots. You need JavaScript enabled to view it.

The price paid does not include a tip. As is standard across the globe these days if you feel your driver has been friendly and courteous, then a tip is the norm.

If your details change prior to departure simply contact us, and your details will be amended. You will be responsible for any increase in the transfer price if the new resort/hotel is further away from the airport.

You may cancel your booking at any time and cancellation charges may apply. To cancel your booking simply contact us by phone +351 919 269 612 or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Madeiralimo Travel Agency, hold full public liability insurance as do all suppliers.

We reserve the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to be abusive and could pose a threat to the driver, the vehicle or the other passenger(s).

Whilst we endeavour to operate a door-to-door service with our transfers, on some occasions this may not be possible where a shuttle transfer has been booked. Where it is not physically possible for us to access certain hotels & apartments, due to their location i.e. Old Town, Beachfront & local festivities, we will always ensure you are taken to the nearest drop off point. We will not be responsible for payment of local taxis. Shuttle Transfers also operate to private homes or timeshare apartments.

We operate a complete non smoking policy in all vehicles used.

If you want more than a standard taxi you can upgrade your vehicle by booking our Limousine Service at relatively little extra cost. Through upgrading you'll benefit from a more spacious vehicle to provide absolute comfort for your transfer and you'll receive a bottle of water on arrival. You will be met by your own personal driver on arrival and escorted to your waiting vehicle for a comfortable and efficient transfer.

Our shuttles are usually a minibus type vehicle which is shared with a number of other passengers, rather than a coach. However, this is dependent on the type of vehicle that is available at the time as well as the volume of passengers that have booked onto the same transfer.